| Any order placed by You in accordance with these Conditions (“Order”) and any subsequent purchase of glasses, sunglasses, frames, accessories or other items supplied to you by EYESRIGHT (“Goods”) shall be governed by the following terms and conditions. |
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"EYESRIGHT " means EYESRIGHT UK LTD, a company registered in England, with registration number 06285828 and has its registered office at 6 Tudor Well Close, Stanmore Middlesex HA7 2SD and trades on the internet at www.eyesright.co.uk (“Site”), on the telephone at 08451 163937 and by mail at Eyesright (UK) Ltd, PO BOX 453, STANMORE, HA7 9FR.
"We" / "Us" / "Our" refers to EYESRIGHT,
"You" / "Your" refers to the Customer placing the Order.
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1. Your Obligations
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By submitting your Order to EYESRIGHT you confirm:
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i. You are aged 16 or over and are not registered blind or partially sighted;
ii. You are in possession of a written prescription for your spectacles that has been given to you by a suitably qualified person in the last 24 months (or 12 months if you are aged 70 or over); and
iii. You will supply accurate details of your current prescription (including any notes on the prescription) when requested.
iv. Where purchasing on behalf of another, you confirm that the relevant prescription meets the criteria in section ii above for that person.
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| 2. Orders for Goods |
| Orders to EYESRIGHT must be submitted either via the web at www.eyesright.co.uk or by telephone on 08451 163937 |
- Submission of an Order represents an offer to purchase Goods from EYESRIGHT, and we may confirm receipt of this offer via email (if the Order is placed via the Site) or verbally (if the Order is placed via telephone).
- Orders are only accepted by us once your payment has been processed and they have been reviewed and authorised by an Eyesright authorised employee.
- In the case of the non prescription goods and the Home Trial service, your Order is accepted once the required payment has been accepted or when the relevant goods are shipped, whichever occurs first.
- We will confirm acceptance of your Order via email or display in your account on the Site.
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| 3. Availability of Goods |
We will make a reasonable effort to ensure that all Orders are fulfilled; however we cannot guarantee the availability of Goods. If the Goods you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you, your Order will be cancelled and you will be given a full refund. In the case of the Home Trial service we may send partial goods if some goods are unavailable.
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| We have absolute discretion as to whether or not to accept your Order. If considered necessary or appropriate before an Order is accepted, an authorised representative of EYESRIGHT may at its discretion: |
- Contact you to discuss your Order and to provide advice
- request that you send us a copy of your written prescription
- contact directly, or request that you contact, the optician who provided your prescription to verify and/or discuss your prescription
- request that you obtain your pupillary distance measurement from your optician
- request that you obtain a new written prescription from your optician.
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| 4. Prices and Payment |
Prices stated are inclusive of any Value Added Tax (VAT) that may be required to be remitted to tax authorities by EYESRIGHT UK LTD
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| We always try to ensure the accuracy of the prices and price related information stated on the Site. We cannot guarantee that we will not make a mistake and quote a wrong price. If this is the case, an authorised representative of EYESRIGHT UK LTD will advise you of the error. You will then have the choice to either accept the correct price or to cancel your Order. |
5. Delivery and Carriage
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We will make reasonable endeavours to ensure your Goods are dispatched to you as quickly as possible after placing your order.
You can track the status of your Order by accessing your Eyesright account on the Site. Delivery of the Goods will be made to the address provided by you at the time you placed your Order.
If your Goods are not delivered safely within 7 days of dispatch, you should contact us [link to Contact us pages].
Customers should promptly inspect Goods delivered to confirm that they are as expected.
In the case of non delivery, if EYESRIGHT is at fault, you will be offered the choice of a full refund or re-delivery.
We will make reasonable endeavours to ensure your Goods are dispatched to you as quickly as possible after placing your order. You can track the status of your Order by accessing your Eyesright account on the Site. Delivery of the Goods will be made to the address provided by you at the time you placed your Order.
If your Goods are not delivered safely within 7 days of dispatch, you should contact us [link to Contact us pages].
Customers should promptly inspect Goods delivered to confirm that they are as expected.
In the case of non delivery, if EYESRIGHT is at fault, you will be offered the choice of a full refund or re-delivery.
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| 6. Returns Policy |
You need to contact us for returns.
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In order to return Goods for a refund or to exchange the Goods for alternative Goods, you must within 7 days of dispatch by EYESRIGHT UK LTD call 08451 163937 or email returns@eyesright.co.uk detailing the Order number and reason for the returns.
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- We may contact you to discuss the reason for the returns.
- We will then issue a returns code authorisation to you at the email address within your account.
- No returns can be accepted unless you have been issued with a returns code authorisation.
- All returns must be received by EYESRIGHT within 14 days of EYESRIGHT providing you the returns code authorisation. If the Goods are not returned by that time the right to return the Goods will lapse.
- When returning the Goods, they must be in their original condition, undamaged and in the original packaging (including any glasses cases). All accessories provided with the Goods must also be returned. The returns code authorisation must be clearly marked on a covering note.
- You must return the Goods by “Recorded Signed For” delivery as EYESRIGHT cannot accept responsibility if the Goods are lost in the post.
- Goods may not be returned if you were advised that the glasses ordered were not suitable for your particular prescription or needs.
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| 7. Pupillary Distance Measuring Facility |
- We offer a free PD measuring facility. To enable us to read your PD you will need to follow the steps detailed on our websit under Free PD Reading.
- The PD will be added to the prescription page of your profile, which is created when you register. We do not guarantee the PD for use with goods provided by another supplier.
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| 8. 10-day Home Trials service |
- We offer a 10-day Home Trial service ('Home Trial') to enable you to check the look and feel of different frames (without lenses) before deciding which frame(s) to buy. We charge a fee ('Home Trial Fee') for this service which depends on the frames requested for trial. Only two frames can be provided at any time under the Home Trial, one of which can be a designer frame. The frames will remain the property of EYESRIGHT throughout the period of the Home Trial.
- By submitting your request for a Home Trial (“Home Trial Order”) and in consideration of our acceptance of the Order, you are agreeing that if you do not return the frames sent to you in the Home Trial within 14 days from the date of dispatch to you, you will be charged for the frames. The cost of the trial will be the price for the frames on the Site at the time you placed your Home Trial Order.
- Once payment is successfully made you then own the frames. You then have the same right of return as if you had made any other purchase of Goods see Returns Policy above ). Alternatively, for up to 28 days from the date of dispatch of the Home Trial frames, you may send one or more of your frames to us in order to have standard single vision lenses fitted into the frames, free of charge, providing that we have already received payment for the frame(s). If you wish to have other lenses fitted, please contact us via email or telephone.
- When returning frames, you are requested to use the packaging and freepost address label provided.
- For frames that are returned, the fees for the Home Trial Order are non-refundable and in the event of failure to return the frames within the trial period a charge will be applied to cover re-stocking expenses of £10.00.
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| 9. Distance Fitting Procedure |
Varifocals and bifocal lenses can only be supplied if You complete the Distance Fitting Procedure detailed at Home Trial.
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| 10. Reglazing |
- Make sure you take proper care whenever sending your glasses to us for reglazing. It is your responsibility to ensure that your glasses get delivered to us safely. We can not accept responsibility for glasses not received by us. We suggets you asked for "Recorded signed for" at the Post Office when sending them. If you consider your goods are of greater value than the Royal Mail insured for value (currently £46) we suggest you send them "Special Delivery.
- If we send a "reglaze pack" with a 1st class prepaid pre-addressed envelope for you to use, put your glasses in the case provided plus the order confirmation back in the prepaid grey polypropylene envelope. Take to the Post Office and ask for a Certificate of Posting, (which is free of charge). If you consider your goods are of greater value than the Royal Mail insured for value (currently £46) we suggest you make your own shipping arrangements. It is your responsibility to ensure that your glasses get delivered to us safely.
- Like high street opticians we run the same policy that glasses are re-glazed at your own risk. Eyesright take the utmost care reglazing your glasses however occasionally defects that are inherent in the frame can lead to some sort of damage or the frame breaking.
- We furthermore reserve the right to send back your own frames to you along with any payments you made to us if we feel that they are unsuitable for re-glazing less a small handling charge.
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| 11. Copyright and Trademarks |
- The Site's design, names, text, images, graphics, logo are all owned by, or licensed to, EYESRIGHT UK LTD. They may not be reproduced for any commercial or public purpose without the expressed consent of EYESRIGHT
- The "EYESRIGHT" name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of EYESRIGHT
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| 12. Privacy Policy |
These Terms and Conditions of Sales should be read in conjunction with EYESRIGHT's Privacy Policy. See Privacy Policy [click here].
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| 13. Your right to cancel |
- Your statutory rights are not affected. For more information about your statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: www.consumerdirect.gov.uk .
- Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.
- If we've already shipped your Order, you'll need to package the items (with all accessories and packaging as dispatched) and send them back to us. Click here for the relevant address .
- If we don't receive the Goods back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that Order as soon as possible, and in any case within 30 days after we receive your notification.
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