Tel: 0845 1163 937

Frequently Asked Questions

General Questions

All you need is your prescription details to include when you place your order.

Go to your local opticians and get an eye test. The optician must - by law - provide you with a copy of your prescription, and should not insist or imply that you need to buy your glasses from that store. We recommend you ask the optician to include your pupillary distance measurement (PD) in your prescription.

Get your prescription, place your order with us, and save money.

There is a £4.80 postage and packaging charge per order. Glasses are sent by Royal Mail 1st Class Recorded post. This offers insurance of up to £50 - if you require any extra insurance, please email us for prices. If you buy two or more pairs of glasses you will benefit from free delivery for the second and subsequent purchases.

Our glasses' packages fit through most letterboxes, all deliveries are receipted for your protection.

We do not have expensive high street stores and eye testing equipment. We have cut out the middlemen and yet we still supply many of the frames available in the High Street.

We also have a very lean set-up so we can work on lower overheads than other internet opticians.

We try to source our frames and lenses in the UK as far as possible. We use the same frame and lens manufacturers and glazing lab technicians as traditional opticians. The only difference is the low price we sell them at.

Yes we can supply lenses fitted to your own frames.We will check your frames to ensure they are suitable for re-glazing. If they prove to be unsuitable for re-glazing, we will return your frames to you.

Whilst we take care to ensure your frames are treated with the greatest care by our technicians, plastic frames become brittle after 3 years and metal frames can suffer from metal fatigue. We can not guarantee that your frame will still stand up to having the lenses replaced.

If they break in the process (very unlikely) we can accept no responsibility, however, we will offer to replace them with the nearest suitable frames in our display at an extremely competitive discount. A charge of £7.50 will be added to the cost of the lens to cover administration fees etc.

We check all the glasses we supply but agree that sometimes you will need some minor adjustments. If this is the case, most opticians will adjust your glasses for a small fee.

If you have any more problems, please contact us.

Our lenses are made of various formulas of Optical Plastic. Plastic lenses are softer than the traditional glass lenses but considerably lighter and safer. Although the 1.60, 1.67 and 1.74 Hi-Index lenses have some in-built protection against scratching, we always recommend that you protect your glasses with any scratch-resistant coatings available when you select your lenses.

Standard Index 1.50 lens is our most commonly used lens.

This plastic is very tough and far lighter than glass, it is available for all prescriptions between SP+5.00 and -5.00. This material produces a lens that will give one of the sharpest images possible on the retina and reduces distortion.

Hi-Index 1. 61 AS Aspheric Lens

This plastic is very tough and far lighter than glass, it is recommended for all prescriptions over SP+5.00 and SP-5.00. This material is up to 30% lighter than an equivalent lens produced in Standard index 1.50 and is up to 20% thinner.

Hi-Index 1. 67 AS Aspheric Lens

This high quality lens whilst being approximately 25% thinner and lighter than the Hi-Index 1.61 lens is chosen for its amazing thinness and lightness. A definite for prescriptions with SPH of 5.00 and more. High quality materials make it the ideal lens.

Hi-Index 1.74 AS Aspheric Lens

Currently the thinnest and lightest of available plastic lenses It is much thinner and lighter than the 1.67 lens (and about 50% thinner and lighter than our standard lens). We recommend this lens if you want the best option available. A must for those whose prescription for SPH is over 7.00.

Polycarbonate lenses approximately 1.6 AS

Polycarbonate lenses are the same thickness as our thin lenses but far stronger. They should be considered for use with frameless glasses, or by people in active pursuits because they are more resistant to shattering. These are tougher than our normal lenses but in our normal frames although they may be tougher than normal lenses they do not make them safety glasses and should not be considered as such.

This chart is only illustrative of relative thicknesses.

The top lenses are + (plus) powers and the lower lenses are - (minus) powers.

If you have a pair of comfortable glasses you will probably find, using a magnifying glass, three measurements similar to this "54 17 135". The first and second figures will be separated by a rectangle (see an example below). The numbers represent the lens diameter, the bridge width and the arm length.

Whilst they do not have to be exactly the same as your comfortable pair, the closer your glasses are to these figures, the more likely you will to be comfortable with your new glasses.

We start your order the day you place it. We send glasses through "Recorded Signed For" Royal Mail services. We try to get single vision lenses in the post within 5 days and therefore you should have them within 7 working days, however we would be most disappointed if you were not wearing your glasses within 14 days.

Varifocals and Bifocals will take a little longer as the process is far more complicated. In all cases we guarantee 21 days delivery but aim for 14 days. We will also e-mail you if there is likely to be a delay.

We give you an unconditional guarantee to ensure that you are satisfied with our products and service.

If there is any problem with anything we supply, please call us and let us know within 5 days of receiving your glasses.

Should you need to return glasses please go to contact us to obtain a return form.

Please call us on 08451 163 937. If we are so busy that we can not respond immediately, please leave a message telling us when it would be suitable to call and we will call you back with your answer or even help you put your order through on the website.

If you wish, we can answer your question by e-mail,


No, the prescription is written differently and would be of no use if used to make glasses. While your contact lens and eyeglasses prescriptions may seem the same, they usually have differences.

You must have your eyes tested and a prescription issued specifically for glasses. It must be less than 2 years old, or less than one year old if you are over 70 years of age.

These time limits are recommended by joint committees of the Association of British Dispensing Opticians, the Association of Optometrists and the Federation of Ophthalmic and Dispensing Opticians.

It is not as hard as it seems. Just take a few minutes to read below and you should be able to understand what is written on your prescription.

We have 2 examples of prescriptions below.

Please note the RIGHT eye is always on the LEFT side of the prescription.

Prescription 1

RIGHT EYE: Sph: , Cyl: -0.75, Axis: 95 no prism or base and LEFT EYE: Sph: +0.50, Cyl: -0.50 and Axis: 60 no prism or base.

Below this is the ADD: +2.25 ADD R+L. and (+2.50 VARIS)

Prescription 2

RIGHT EYE: Sph: -5.25, Cyl: -2.50, Axis: 2 1/2 no prism or base and LEFT EYE: Sph: -5.00, Cyl: -3.50 and Axis: 177 1/2 no prism or base.

Below this is the ADD: +2.25 ADD R+L.

Comments: BUD 11mm

What to expect?

Name What it means Expected range Abbreviations
Sphere Power; the overall strength of your glasses -10 to +6 or Zero, plano, infinity or SPH or sph, infinity
Cylinder Your astigmatism (if you have any) -4 to +4, Zero, plano or infinity Cyl or CYL
Axis The direction of your astigmatism 0 to 180 Axi
Addition What you need for close and near distance added to your prescription +0.25 to +3.50
R+L right and left
ADD +2.25 R+L,
+2.50 VARIS
Comments Various data which we may need to know to make your glasses BUD 11mm N/a

Sphere (SPH)
Short-sight is corrected by negative (-) sphere values, long sight by positive (+). If the sphere value for one eye is negative, then the other is usually also negative and vice versa. If there is only this value on your prescription, leave all other fields blank. The top prescription has on the RIGHT side of the prescription at the top is infinity (an 8 on the side 8).

Cylinder (CYL)
The cylinder indicates whether  you have astigmatism (visual distortion). The higher the value the stronger need for correction. When you enter a cylinder reading you will expect an axis measurement as well. No cylinder reading - no axis reading. If the field is blank do not enter anything here.

Axis (AXI)
The axis value is the angle of the astigmatism correction. If the field is blank do not enter anything here

Reading Addition (ADD)
If there is an ADD value it is the correction for reading or intermediate glasses. If there is only one ADD power enter it, If there are two add figures enter them exactly as written in the additional information area. I

Pupillary distance (PD)
PD is the distance, in millimetres, from one pupil to the other. A correct PD will ensure that the lenses are correctly positioned in relation to your eyes. We always advise that you ask your optician for your PD, you can also measure it yourself or we can do it for you, however in many surveys it has been found that an average pd of 63 will suffice for almost all spectacle wearers using single vision lenses.

If you need help interpreting our prescription, please call us on 08451 163 937.

Yes, however, where prescriptions are over plus or minus 5.00 SPH (sphere) and plus or minus 4.00 CYL (cylinder) we will contact you after you have placed your order if we feel that your choice may result in a less than perfect pair of glasses. Our recommendations in this case will ensure that you get the best possible service for the lowest possible price. If you do not wish to proceed on the basis of our discussion we will not proceed with your order and will refund your full payment.

We will not supply you with glasses unless we are certain that the glasses we supply you are as perfect for you as possible.

Your PD is the distance between your pupils. Whilst technically it is best to make your glasses with a measured PD, this measurement is not critical in most cases. In fact in surveys over many 1000's of participants it has been established that the average PD of 63 is suitable for all but the strongest prescriptions when dispensing single vision lenses. We can make your glasses using an average PD measurement. This works very well, there is no eyestrain and glasses made with this average PD will not harm the eyes.

People with strong prescriptions and whose pupillary distance is significantly different from the average may have problems using an average PD measurement. If you are unsure please contact us.

If we consider that your glasses would be better with a measured PD we will contact you. We have a reliable way of measuring PD and will explain how this works.

In the case of bifocal and varifocal glasses, the PD and the positioning of the centre of the lens with the eye is quite critical and we will need to establish the positions of the centres of your lenses and your PD. Here's an explanation of how we measure your PD.

We can indeed, providing they are made to a prescription that's still in date.

Just send in your glasses with a printout of your order confirmation. Once we've read them, we'll send them back to you.

When you send your glasses, we need you to certify that:

  • You are in possession of a written prescription given by a registered medical practitioner or registered optometrist.
  • If you are over 70 years old, that your prescription is less than one year old.
  • if you are under 70, that you got it within the last two years.
  • That the spectacles you are sending are made to that prescription.

If you need help

We'll be very happy to help you select the most suitable product for your needs.

Please call us on 08451 163 937